From a ringing phone to a confirmed booking
See exactly what happens during a guest call, and how quickly your hotel can go live.
Phone rings
ACL Voice answers in under two rings, day or night.
Guest speaks naturally
No menus or keypad — the guest just talks, in English or French.
Intent is understood
The AI classifies the request: FAQ, availability, complaint or reservation.
Availability is checked
Live rates and rooms are queried through the PMS connector.
Guest confirms
Details are read back and the guest confirms before anything is booked.
Booking is synced
The confirmed reservation is written into the PMS automatically.
The call flow at a glance
Live in about a week
Day 1
Connector install
Our team installs the lightweight Windows connector on your reception computer.
Day 2–3
Configuration & knowledge import
We configure call handling rules and import your hotel's FAQs and policies.
Day 4
Test calls & tuning
We run test calls together and fine-tune the voice, tone and escalation rules.
Day 5–7
Go live
ACL Voice starts answering real calls, with your team monitoring the dashboard.