The AI voice receptionist that never misses a hotel booking
ACL Voice is the AI voice receptionist for hotels in France and worldwide — 24/7 bilingual answering, live PMS booking, and GDPR-aligned AI voice services.
Trusted by modern hotels across Europe
Why hotels choose ACL Voice
Answer every call
No more missed calls, voicemail or hold music — the AI answers instantly, 24/7.
Book real reservations
Checks live availability and writes confirmed bookings directly into your PMS.
Bilingual by default
Fluent English and French conversations, matched to each guest automatically.
Actionable reporting
Track calls, conversion and revenue generated by the AI receptionist.
Works with your PMS
Direct PMS APIs sync availability and push bookings automatically — nothing to install on reception.
Secure & compliant
EU-hosted infrastructure, encrypted in transit and at rest, fully GDPR aligned.
How the call flow works
From ringing phone to confirmed PMS booking in under four minutes.
Call comes in
ACL Voice picks up in under two rings, in the guest's language.
Understands the request
Detects intent — availability, FAQ, complaint or reservation.
Checks & books
Queries live availability and confirms the reservation with the guest.
Syncs to PMS
Pushes the confirmed booking straight into your existing PMS.
AI receptionist capabilities
- Answers FAQs about amenities, parking, breakfast and policies
- Creates, modifies and confirms reservations in real time
- Transfers complex or sensitive calls to the front desk
- Captures structured messages when reception is unavailable
Direct PMS APIs
ACL Voice connects to your property management system through its official APIs — cloud to cloud, with no desktop software on the reception PC.
- Reads live room availability and rates
- Writes confirmed reservations back into the PMS
- Works with GeHo, Opera, Mews, Protel and Cloudbeds
GeHo PMS API
Cloud connection · encrypted credentials
Synced 2 min ago
Security and reliability
Encrypted everywhere
TLS in transit, AES-256 at rest for every recording and transcript.
EU hosted
All data stays within EU data centres, never leaving the region.
GDPR aligned
Data retention controls, guest consent and deletion on request.
Fluent in English and French
Guests are greeted and served in their own language automatically — no menus, no delays.
AI voice services for hotels in France — and every other market you operate
Paris-based, EU-hosted, bilingual by default. The same AI voice receptionist covers properties from France to the rest of Europe and English-speaking hotels worldwide.
Built for your whole team
From the front desk to platform administrators, everyone gets the view they need.
Hotel dashboard
Hotel dashboard
38
Calls today
12
Reservations
31%
Conversion
Recent reservations
Super Admin portal
Super Admin portal
12
Hotels
€18.4k
MRR
API connection alerts
Frequently asked questions
ACL Voice is a hotel AI voice platform. It is an AI voice receptionist that answers guest calls 24/7 in French and English, books rooms into the hotel PMS, and transfers to staff when a human is needed.
No — it handles overflow and after-hours calls, escalating anything sensitive to your team.
GeHo, Opera, Mews, Protel and Cloudbeds today, with more direct API integrations added regularly.
Yes — data is encrypted in transit and at rest, hosted in the EU and fully GDPR compliant.
Yes, fluently and automatically, with more languages available on the Enterprise plan.
Most hotels are live within a week: PMS API credentials, knowledge base import and a short training call.
Calls are transferred to your reception, or a structured message is captured for callback.
Ready to answer every call?
See ACL Voice handle a full reservation, from ringing phone to PMS confirmation, in under four minutes.