Never miss another hotel booking
ACL Voice answers overflow calls, provides trusted hotel information, checks availability and converts enquiries into confirmed reservations.
Demo data
Grand Riviera Hotel
Incoming call · 00:42
Hi, do you have a double room available for this weekend, two nights?
Yes — a Classic Double is available at €109/night. Shall I book it for you?
Trusted by modern hotels across Europe
Why hotels choose ACL Voice
Answer every call
No more missed calls, voicemail or hold music — the AI answers instantly, 24/7.
Book real reservations
Checks live availability and writes confirmed bookings directly into your PMS.
Bilingual by default
Fluent English and French conversations, matched to each guest automatically.
Actionable reporting
Track calls, conversion and revenue generated by the AI receptionist.
Works with your PMS
A lightweight Windows connector syncs availability and pushes bookings automatically.
Secure & compliant
EU-hosted infrastructure, encrypted in transit and at rest, fully GDPR aligned.
How the call flow works
From ringing phone to confirmed PMS booking in under four minutes.
Call comes in
ACL Voice picks up in under two rings, in the guest's language.
Understands the request
Detects intent — availability, FAQ, complaint or reservation.
Checks & books
Queries live availability and confirms the reservation with the guest.
Syncs to PMS
Pushes the confirmed booking straight into your existing PMS.
AI receptionist capabilities
Answers FAQs about amenities, parking, breakfast and policies
Creates, modifies and confirms reservations in real time
Transfers complex or sensitive calls to the front desk
Captures structured messages when reception is unavailable
The ACL Windows Connector
A lightweight application installed on the reception computer keeps your PMS and ACL Voice perfectly in sync — no cloud migration required.
- Reads live room availability and rates
- Writes confirmed reservations back into the PMS
- Works with HotelSoft, Opera, Mews, Protel and Cloudbeds
ACL Connector v3.4.1
Installed on reception desktop
Security and reliability
Encrypted everywhere
TLS in transit, AES-256 at rest for every recording and transcript.
EU hosted
All data stays within EU data centres, never leaving the region.
GDPR aligned
Data retention controls, guest consent and deletion on request.
Fluent in English and French
Guests are greeted and served in their own language automatically — no menus, no delays.
Built for your whole team
From the front desk to platform administrators, everyone gets the view they need.
Hotel dashboard
Hotel dashboard
38
Calls today
12
Reservations
31%
Conversion
Recent reservations
Super Admin portal
Super Admin portal
12
Hotels
€18.4k
MRR
Connector alerts
Frequently asked questions
Ready to answer every call?
See ACL Voice handle a full reservation, from ringing phone to PMS confirmation, in under four minutes.